Escuela Técnica Superior de
Ingeniería y Sistemas de Telecomunicación
Universidad Politécnica de Madrid

Groups of interest research

The aim of this procedure is to describe the management process of all the incidents, complaints and suggestions of the College, ensuring that every incident is administered by the correct organization. The state of the procedure will be tracked through this process, thus the applicant could know his complaint state in any moment or the result.

 

 

The aim of this procedure is to describe the measuring and analysis process of the satisfaction level of the different groups of interest, as well as other objectives defined by the College Policy, for contributing to the continuously improvement of the services and its management system.