Escuela Técnica Superior de
Ingeniería y Sistemas de Telecomunicación
Universidad Politécnica de Madrid

Internal Guarantee System of Quality (SGIC)

The regulation of the official university teaching contained on the Royal Decree 1393/2007 (PDF: RD 1393_2007) suggests that the new university teaching organisation answers to a structural change, and it also states a change at the teaching methodology, which is focused on the student learning process, in a context of  learning through the life. To achieve these objectives, the study programmes that make you obtain an official degree must be understood as an agreement between university and society that lays down the basis for the confidence that a student puts on the university as well as on the teaching-learning program in which he is entering. This confidence must be specified in the quality of the study programmes, in the teacher's learning process competence, in the suitability of the general services and in proficiency installations, among other things. Because of that, in the preparation of a degree, it must be shown more aspects than just a description of the informative contents.



This new model conceives the studies plan as an implementation project of a university teaching. As such project, for its approval it is required the contribution of new elements like proof, objectives, students' admission, contents, planning, resources, prevision results and guarantee of quality systems.

The Guarantee of Quality systems, which are part of the new study programme, are the base for an efficient running of the new studies organization and for inspiring the confidence in which the degrees' qualification process rests. These guarantee systems of quality must answer to the following aspects:



  • Responsible for the guarantee system of quality of the study programmes.
  • Procedures for the qualification and teaching and teachers quality improvements.
  • Procedures to guarantee the internships and mobility programmes quality.
  • Procedures to analyse the graduates' incorporation into the labor force and their training satisfaction.
  • Procedures to analyse the satisfaction of the different core groups of the College (Educational and Researcher Team, PDI; Administration and Services Staff, PAS; and Students) and the attention to suggestions and claims.
  • Specific criteria about the degree extinction.

Nowadays our College takes part in an ANECA's official announcement, called AUDIT, that tray to develop an Internal Guarantee System of Quality for the degrees which are taught in our college. The following reports have been prepared as a result of this project.

  • The ETSIST's Manual of Quality which is the strong point of the quality management system at the ETSIST.
  • The EUITT's Procedures Manual, as an additional report of the Manual of Quality. This report develops all the procedures which form part of the College's Process Map. You can download the completely EUITT's Process Maps in pdf.




Strategic processesAre those that provide all the other processes with directives and are carried out by the headship or others bodies. They are usually referred to laws, rules, etc, applicable to the service and they are not controlled by it. 

Key processesConcern to different Services areas and have impact on the customer adding value to him. They are the main activities of the Services. Provide information about the teaching, researching and University services quality. 

Supporting processesGive support to the main processes that a Service carried out. They are the processes that help us when the time comes for making our main processes.